MTI is committed to its customers before, during and after the sale. It begins with a real, live person actually answering the phone! There is no automated phone menu to take you around in circles, or get you lost and frustrated. A friendly operator will get you to the right person who can help you. And if you have to be put on hold, we try not to let that last for more than a minute. Because your time is valuable to you, and you are important to us. MTI is about people, as it always has been.
MTI representatives are totally accessible to MTI customers, whether they are trade professionals or homeowners. Sure, you can send a question to us via email, but you can also call and talk to a live person to get personalized assistance with areas such as:
- Selecting the right product for your household and your installation needs.
- Customizing and personalizing your product of choice.
- Understanding the various therapies and deciding upon the right one(s) for you.
- Choosing equipment packages, options and accessories.
- Specifying pump or air blower placement.
- Deciding upon installation aids that will save you time, money and result in a better finished appearance.
- Answering any installation or operation questions you or your plumber might have.
- Product specifications.
- Proper care and cleaning of MTI products.
So if you are not currently using MTI products, or never have, give us a try. Our goal is to exceed your expectations.