Frequently Asked Questions & Troubleshooting
Locating and purchasing MTI products:
Q. How do I locate a particular product on the MTI website?
A. Click on Products on the top tool bar. Use "Search" on the top of the right side of the page, type in product name or model number. To narrow the criteria of a broad search, use the filters on the left side of the page. Clicking on a product will take you to the specific product page, where you will find links to specifications and retail pricing, standard features, colors, CAD files (if available for that product), and more. To browse, choose a product category and click on whichever products interest you.
Q. How can I find Retail Pricing for the tub and options I’d like to order?
A. Go to the product page and click on View Retail Pricing, Specs, Options and Accessories, open the PDF to view pricing, product packages and options.
Q. Can I purchase direct from MTI?
A. MTI works through a network of qualified distributors. Please click on the Dealer Locator on the top tool bar to find contact information for distributors in your area.
Q. I would like to see an MTI tub. Where do I find them?
A. Click on the Dealer Locator. Each displaying showroom is listed, showing what MTI products are on display. It is important to contact the distributor BEFORE visiting to ensure the product has not been removed from the showroom floor.
Q. How long will it take to manufacture my order?
A. Lead times vary depending on the product and options selected. Please check with your local dealer for specific lead times. When available, MTI offers a Priority Quick Ship program at a small additional charge.
Q. Can I add extra jets to my tub or move existing jets?
A. Yes. MTI has built the brand with the unique ability to personalize products. You may call our customer service department at (800) 783-8827 to speak to a product specialist to discuss options for a specific tub model.
Q. How do I choose a Wellness Therapy?
A. To learn more about MTI Wellness (Click Here)
Q. I am ordering Boutique SculptureStone bath products in color, will this slow down my order?
A. Yes, There is a longer lead time on color products, due to our quality process.
Q. I would like to order grab bars on my tub. Is there a standard placement for them or do I need to tell my distributor where I’d like them?
A. If you don’t specify, the standard placement for grab bars is one on each long side of the tub’s interior for end drain tubs. For center drain tubs, two bars are installed on the front inside edge of the bath. Of course, if you would like to specify where you would like them, MTI is happy to accommodate your specific needs whenever it is possible.
If you have additional questions please feel free to Contact Us
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