Frequently Asked Questions & Troubleshooting

Operating and caring for your MTI product:

Q. How do I operate my keypad?
A. Click here for Operation Videos for keypad operation.

Q. How do I keep my acrylic tub clean?
A. Acrylic is a non-porous surface and should only require a gentle washing with any mild dishwashing detergent mixed with warm water. Important - Remember to never use abrasive or aerosol products on your tub. There is also detailed information in the product manual.

Q. How can I keep my whirlpool jets clean?
A. A mixture of mild dish detergent mixed in warm water is all that should be needed. Hard water and certain bathing products may require additional effort with a soft brush. To keep all the jets and plumbing lines clean, MTI recommends using its Fresh Wave detergent, available from your local distributor. (For detailed information on cleaning the plumbing system of your whirlpool tub, Click here.)

Q. How can I keep my plumbing lines clean?
A. MTI is known for the unparalleled Fill-Flush® and Simple Touch® whirlpool cleaning systems. Both systems are easy to operate and consume very little water. When used on a regular basis, either system will keep the internal whirlpool system clean and hygienic. Fresh Wave is a detergent specially formulated to clean the internal plumbing components of any whirlpool. This cleaning solution has been thoroughly tested and is not harmful to any components, including pump>

MTI also offers an Ozone Sanitation System. Ozone gas, made naturally from the oxygen we breathe, is generated while the whirlpool pump is running and immediately mixed into the re-circulating bath water. Ozone, the most powerful oxidizer and disinfectant, kills all known bacteria, viruses, cysts, yeasts, molds and mildew and helps to rid the water of disease-causing microorganisms while you are enjoying the whirlpool bath.

Q. Is it safe to use bath salts or bath oils in my whirlpool?
A. Water soluble products such as bath salts are fine to use, however, MTI does not recommend the use of heavy bath oils. If bath oil is used, refer to the cleaning section of your manual for proper after care and cleaning instructions.

Q. How do I adjust the flow of my jets?
A. The individual point massage jets can be turned on and off by rotating the jet nozzle, and the intensity can be changed with the air volume control. If your tub came equipped with either the Fill-Flush® or Simple Touch® cleaning system, the air volume control is also the port for the cleaning solution. Micro-jets are regulated using the cluster control knob. Each group of micro-jets will have its own cluster control.

Q. How do I adjust the direction of my jets?
A. The nozzles of the point-massage jets pivot to redirect the flow.

Q. I have an MTI bath in my home. How do I get a new owner’s manual?
A. You should receive your Installation & Owner’s manual with your tub. If yours is missing, you can access an electronic version in the Support section of this site. Click on Support on the top menu or the footer section. Select product type. If you would prefer a replacement hard copy, call (800) 783-8827 or e-mail your request with street address to and we will be happy to provide it.

Q. Where do I find the electrical specifications for each tub component?
A. Go to the Support section, and select your product type, the Manual is available and Electrical Requirements are found under the installation section. Electrical requirements are included on product specification sheets.

Q. Are there any special cleaners needed for my SculptureStone® tub, shower base and sink?
A. You can use most non-abrasive, mild household cleaners. A mild solution of liquid dish soap and warm water should take care of all your cleaning needs.


If you have additional questions please feel free to Contact Us

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