Home / Support / FAQ and Troubleshooting

Locating and purchasing MTI products:

Q. How do I locate a particular product on the MTI website?

A. Click on Products on the top tool bar. Use the Quick Search on the top of the right side of the page or search using the Product Search boxes. To search for a specific product, choose either the name or model number. To narrow the criteria of a broad search, use the refined search criteria on the product results page. Clicking on a product will take you to the specific product page, where you will find links to specifications and retail pricing, standard features, colors, CAD files (if available for that product), and more. To browse, choose a product category and click on whichever products interest you.

Q. How can I find Retail Pricing for the tub and options I’d like to order?

A. Go to the product page and click on Specifications and MSRP, and then scroll down to the second page of the spec sheet to view pricing for product packages and options.

Q. Can I purchase direct from MTI?

A. MTI works through a network of qualified distributors. Please click on the Dealer Locator on the top tool bar to find contact information for distributors in your area. Choose between US and International distributors.

Q. I would like to see an MTI tub. Where do I find them?

A. Click on the Dealer Locator. Each displaying showroom is listed, showing what MTI products are on display. It is important to contact the distributor BEFORE visiting. Although it should not happen, there have been occasions where a product has been removed from the showroom floor prior to our receiving notification. The phone number and address are included in the dealer locator listings.

Q. How long will it take to manufacture my order?

A. MTI is known for quick lead times. Most acrylic products ship within 7 working days. Acrylic tubs that are designed with Sculpted Finish® ship within 20 business days. Boutique Collection products ship within 10-15 working days, based on product. See individual spec sheet. MTI also offers a Priority Quick Ship program at a small additional charge. Additional options, custom pump, blower or jet locations do not affect the lead time.

Q. Can I add extra jets to my tub or move existing jets?

A. Yes. MTI has built the brand with the unique ability to customize each bath. You may call our customer service department at 800-783-8827 to speak to a product specialist to discuss options for a specific tub model. (For more information about customization options Click here.)

Q. How do I choose between an air system, Stream Bath® and a whirlpool?

A. Deciding between an air bath, Stream Bath and a whirlpool will mainly depend upon the type of hydrotherapy that you are desiring. MTI air baths provide a light and invigorating full-body massage, Stream Bath directional vents provide a  gentle current of water created by a whisper-quiet pump, and the whirlpool is best for deep-tissue massages. The best part is, with MTI, you don’t have to choose, you can have either or a combination whirlpool/air bath or a combination air bath/Stream Bath! (Click here to learn more about the types and benefits of hydrotherapy options.)

Q. I am ordering my acrylic bath products in the color black or another non-standard color. Will this slow down my order?

A. MTI stocks the most popular color choices to be able to meet our quick lead time.

Q. I would like to order grab bars on my tub. Is there a standard placement for them or do I need to tell my distributor where I’d like them?

A. If you don’t specify, the standard placement for grab bars is one on each long side of the tub’s interior for end drain tubs. For center drain tubs, two bars are installed on the front inside edge of the bath. Of course, if you would like to specify where you would like them, MTI is happy to accommodate your specific needs whenever it is possible.

Installation Related Questions

Q. What size water heater will I need to fill one of your baths?

A. Each tub will vary in the amount of water it will take to fill to an average level. On each tub’s product page on this website, the “average fill” and the “maximum fill” are listed. In general, you should have enough hot water to reach the “average fill” plus just a few gallons more.

Q. Do I need to use a specific model drain on my tub?

A. While many drain kits will fit our tubs, we recommend purchasing the drain from us to assure proper fit. The drain kit is included as a standard feature on certain models.

Q. My bath was ordered with the Virtual Spout. How do I connect to it?

A. The plumber will connect the hot and cold valves to the mixing tee, and then to the 3/4″ copper pipe attached to the Virtual Spout. Make sure to follow local plumbing codes pertaining to backflow prevention.

Q. I purchased the Fill-Flush® cleaning system for my bath. What will my plumber need to know?

A. Your plumber will connect hot and cold valves to a mixing tee (no tub spout required), and then connect to the check valve located underneath the tub, which allows the tub to fill through the jets. The air volume/cleaning port will need to be installed on the deck of the tub, typically between the hot and cold handles.

Q. I purchased the Simple Touch® cleaning system for my bath. What will my plumber need to know?

A. Unlike the Fill-Flush system, Simple Touch does require the use of a tub filler spout. Your plumber will need to tee-off the incoming cold water line and connect to the solenoid located underneath the tub.

Q. Can I relocate the pump and/or blower?

A. Because all MTI tubs are built to order, the pump and blower can be relocated during the manufacturing process (at no additional charge) to accommodate your specific installation. The whirlpool pump may be relocated on most models, but it must be kept immediately adjacent to the tub for proper operation. The air blower can be relocated on-site up to eight feet away from the bath.

Q. I am interested in a freestanding tub. What are some things I should consider?

A. See the applicable freestanding Installation & Homeowner manual (select either ESS or Acrylic) in our Support section to assist with installation and product care information.

Q. I plan to use an overhead shower with my bath tub. How do I determine which tubs are best suited for this type of installation?

A. Certain tubs lend themselves as better choices for tub/shower combinations. While a number of factors may make a tub suitable or not for this type of application, in large part it has to do with the size and shape of the top deck area of the tub itself. On the product page of each tub in this website, we have noted if the tub is suitable for this type of installation.

Operating and caring for your MTI product:

Q. How do I operate my keypad?

A. Click here for  Operation Videos for keypad operation.

Q. How do I keep my acrylic tub clean?

A. Acrylic is a non-porous surface and should only require a gentle washing with any mild dishwashing detergent mixed with warm water. Important – Remember to never use abrasive or aerosol products on your tub. (Click here for detailed care & cleaning instructions.)

Q. How can I keep my whirlpool jets clean?

A. A mixture of mild dish detergent mixed in warm water is all that should be needed. Hard water and certain bathing products may require additional effort with a soft brush. To keep all the jets and plumbing lines clean, MTI recommends using its Fresh Wave detergent, available from your local distributor. (For detailed information on cleaning the plumbing system of your whirlpool tub, Click here.)

Q. How can I keep my plumbing lines clean?

A. MTI is known for the unparalleled Fill-Flush® and Simple Touch® whirlpool cleaning systems. Both systems are easy to operate and consume very little water. When used on a regular basis, either system will keep the internal whirlpool system clean and hygienic. Fresh Wave is a detergent specially formulated to clean the internal plumbing components of any whirlpool. This cleaning solution has been thoroughly tested and is not harmful to any components, including pump seals. Fresh Wave can also be used with Jentle Jet®, Jentle Ped® and any bath with a Fill-Flush or Simple Touch cleaning system.

MTI also offers an Ozone Sanitation System. Ozone gas, made naturally from the oxygen we breathe, is generated while the whirlpool pump is running and immediately mixed into the re-circulating bath water. Ozone, the most powerful oxidizer and disinfectant, kills all known bacteria, viruses, cysts, yeasts, molds and mildew and helps to rid the water of disease-causing microorganisms while you are enjoying the whirlpool bath.

Q. Is it safe to use bath salts or bath oils in my whirlpool?

A. Water soluble products such as bath salts are fine to use, however, MTI does not recommend the use of heavy bath oils. If bath oil is used, refer to the cleaning section of your manual for proper after care and cleaning instructions.

Q. How do I adjust the flow of my jets?

A. The individual point massage jets can be turned on and off by rotating the jet nozzle, and the intensity can be changed with the air volume control. If your tub came equipped with either the Fill-Flush® or Simple Touch® cleaning system, the air volume control is also the port for the cleaning solution. Micro-jets are regulated using the cluster control knob. Each group of micro-jets will have its own cluster control.

Q. How do I adjust the direction of my jets?

A. The nozzles of the point-massage jets pivot to redirect the flow.

Q. I have an MTI bath in my home. How do I get a new owner’s manual?

A. You should receive your Installation & Owner’s manual with your tub. If yours is missing, you can access an electronic version in the Support section of this site. Click on the Operation and Care section. Select the manual for your product type and download. If you would prefer a replacement hard copy, call 855-853-0749 or e-mail your request with street address to service@mtibaths.com and we will be happy to provide it.

Q. Where do I find the electrical specifications for each tub component?

A. Go to the Support section, Installation page to the Electrical Requirements pdf. Also, electrical requirements are included on product specification sheets.

Q. Are there any special cleaners needed for my Engineered Solid Stone® tub, shower base and sink?

A. You can use most non-abrasive, mild household cleaners. A mild solution of liquid dish soap and warm water should take care of all your cleaning needs. (Click here for care & cleaning instructions for Engineered Solid Stone® products.)