Frequently Asked Questions & Troubleshooting
Installation Related Questions
Q. What size water heater will I need to fill one of your baths?
A. Each tub will vary in the amount of water it will take to fill to an average level. On each tub’s specification sheet, on this website, the "maximum fill" is listed. In general, you should have enough hot water to reach this number, however please verify this with your plumber.
Q. Do I need to use a specific model drain on my tub?
A. While many drain kits will fit our tubs, we recommend purchasing the drain from us to assure proper fit. The drain kit is included as a standard feature on certain models. Please see specification sheet for more information.
Q. My bath was ordered with the Virtual Spout. How do I connect to it?
A. The plumber will connect the hot and cold valves to the mixing tee, and then to the copper pipe attached to the Virtual Spout. Make sure to follow local plumbing codes pertaining to backflow prevention.
Q. I purchased the Fill-Flush® cleaning system for my bath. What will my plumber need to know?
A. Your plumber will connect hot and cold valves to a mixing tee (no tub spout required), and then connect to the check valve located underneath the tub, which allows the tub to fill through the jets. The air volume/cleaning port will need to be installed on the deck of the tub, typically between the hot and cold handles.
Q. I purchased the Simple Touch® cleaning system for my bath. What will my plumber need to know?
A. Unlike the Fill-Flush system, Simple Touch does require the use of a tub filler spout. Your plumber will need to tee-off the incoming cold water line and connect to the solenoid located underneath the tub.
Q. Can I relocate the pump and/or blower?
A. Because all MTI tubs are built to order, the pump and blower can be relocated during the manufacturing process (at no additional charge) to accommodate your specific installation. The whirlpool pump may be relocated on most models, but it must be kept immediately adjacent to the tub for proper operation. The air blower can be relocated on-site up to eight feet away from the bath.
Q. I am interested in a freestanding tub. What are some things I should consider?
A. See the applicable freestanding Installation Manual in our Support section to assist with installation and product care information.
Q. I plan to use an overhead shower with my bath tub. How do I determine which tubs are best suited for this type of installation?
A. Certain tubs lend themselves as better choices for tub/shower combinations. While a number of factors may make a tub suitable or not for this type of application, in large part it has to do with the size and shape of the top deck area of the tub itself. On the product page of each tub in this website, we have noted if the tub is suitable for this type of installation.
If you have additional questions please feel free to Contact Us
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